Smith Cars Transparency Policy

Trading Terms & Conditions

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Last Updated: 21st January 2024

Before proceeding with any transaction, please read and understand our Trading Terms and Conditions. By engaging with our services, you acknowledge and accept the following terms:

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1. Vehicle Descriptions and Conditions

1.1 Accuracy

While we make every effort to provide accurate and detailed descriptions of our vehicles, there may be variations. It is the responsibility of the buyer to inspect the vehicle personally or through a trusted third party.

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1.2 As-Is Sale

All vehicles are sold "as-is," and no warranties, express or implied, are provided unless otherwise specified in writing.

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2. Pricing and Payments

2.1 Prices

All prices are listed in British Pounds (£) and are inclusive of applicable taxes and fees. Prices are subject to change without notice.

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2.2 Payment

Payment terms, including deposit requirements and financing options, will be clearly communicated during the purchase process.

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3. Liability Limitations

3.1 Limitation of Liability

Smith Cars & Spares Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the purchase and use of vehicles we sell or services we provide.

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3.2 Exclusion of Warranties

Except as expressly stated otherwise in writing, Smith Cars & Spares Ltd disclaims all warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

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4. Inspection and Test Drive

4.1 Buyer's Responsibility

We encourage buyers to inspect the vehicle thoroughly and, if possible, take it for a test drive before finalizing the purchase.

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5. Returns and Refunds

5.1 Consumer Rights

Buyers are entitled to their consumer rights as outlined in the Consumer Rights Act 2015. Returns and refunds will be considered if the vehicle is significantly different from the description provided.

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6. Governing Law

6.1 Jurisdiction

These terms and conditions are governed by and construed in accordance with English law. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the English courts.

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7. Changes to Terms

7.1 Updates

Smith Cars & Spares Ltd reserves the right to update these terms and conditions. Please review this page periodically for the latest information.

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By proceeding with a purchase from Smith Cars & Spares Ltd, you agree to the terms outlined in these Trading Terms and Conditions.

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Thank you for choosing Smith Cars & Spares Ltd. If you have any questions or concerns, please contact us.

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Smith Cars Transparency Policy
Consumer Protection

In the UK, consumers purchasing used cars from a car dealer are protected by several key regulations, primarily governed by the Consumer Rights Act 2015. 

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Description and Satisfactory Quality

The car must match the description provided by the dealer and be of satisfactory quality. It should be fit for purpose, free from defects, and reasonably durable.

 

Roadworthiness

Used cars must be roadworthy at the time of sale. Dealers are responsible for ensuring that vehicles meet basic safety and performance standards.

 

Pre-Contract Information

Dealers are obligated to provide clear and accurate information about the vehicle before the sale, including its main characteristics, history, and any known defects.

 

Remedies for Faulty Goods

If a fault is discovered within 30 days of purchase, consumers have the right to a full refund, repair, or replacement. After 30 days, additional options, such as a price reduction or final right to reject, may apply.  For the options available to you in the event of a substantial failure please ask Smith Cars for details.

 

Statutory Warranty

Consumers are entitled to expect that the vehicle is free from significant defects for a reasonable period, this is sometimes referred to as the "statutory warranty."

 

Unfair Commercial Practices

Dealers must not engage in unfair commercial practices, such as misleading advertising or aggressive sales tactics.

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Written Confirmation

Consumers are entitled to receive written confirmation of the terms of the sale, including details of any warranties, guarantees, or after-sales services.  Smith Cars warranties are provided by The AutoGroup.

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Smith Cars Transparency Policy

Long Distance Selling Regulations for Used Car Sales

As part of our commitment to transparency and adherence to UK statutory regulations, we would like to clarify our policy regarding the sale of used cars under the Long Distance Selling Regulations.

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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, commonly known as the Long Distance Selling Regulations, consumers have certain rights when entering into contracts at a distance, such as online or over the phone. However, these regulations do not apply to the sale of used vehicles.

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Our Policy on Used Car Sales

Our business model primarily involves the sale of used cars directly from our premises. It is important to note that, by default, the Long Distance Selling Regulations do not apply to the sale of used cars. This means that our standard practice is to sell vehicles exclusively from our premises.

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Exceptions Agreed in Writing

In certain cases, we may agree to a sale outside our premises, and this exception must be explicitly agreed upon in writing. If you are interested in purchasing a vehicle under such circumstances, we kindly request that you contact our sales team to discuss the details and document any agreement in writing.

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Your Consumer Rights

While Long Distance Selling Regulations may not apply to used car sales, your consumer rights remain protected under the Consumer Rights Act 2015. This legislation ensures that the vehicle you purchase is of satisfactory quality, fit for purpose, and as described.

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Contact Us for Clarification

If you have any questions or require further clarification about our sales policies, please do not hesitate to contact us. Our team is here to assist you and provide the necessary information to ensure a transparent and satisfactory car-buying experience.

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We value your trust and are committed to delivering exceptional service in compliance with UK consumer protection regulations.

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Smith Cars & Spares Ltd.,

Unit 38B, Wimbledon Avenue,

Brandon Industrial Estate,

Brandon, Suffolk.

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